Support
Deliteful is fully self-serve. Support is focused on billing issues and reproducible bug reports.
Support scope
- Billing questions, invoices, charge issues, and refund-policy clarifications.
- Reproducible platform bugs (for example consistent tool or workflow failures).
Not included
- Custom engineering, custom tooling, or one-off manual file processing.
- General consulting on document workflows outside product behavior.
Before contacting support
- Check How It Works for processing and retention behavior.
- Check Credits and Billing Math for credit calculations and multiplier thresholds.
- Check FAQ for quick policy and usage answers.
Contact
Email deliteful.app@gmail.com.
Include the details below to reduce back-and-forth and speed up triage.
Subject: Deliteful support - [Billing issue | Bug report] Account email: Issue type: Billing or Bug When it happened (UTC): If billing issue: - Invoice or charge date - Last 4 digits (if relevant) - What looked incorrect If bug report: - Job ID (if available) - Tool or workflow name - File type and approximate file size - Exact error text - Repro steps (numbered)